FAQ

Do I need to be registered with Ist travels to book tickets?

No, registration is optional, you can continue as a guest. However, if you wish to register with us, you are most welcome; though you shall get auto-registered once you add your email ID during the booking process.

What is the registration process?

Click on the register link on our website and fill in your details. You just need to follow the on-screen instructions thereafter.

What’s in it for me?

You get the best available deals, lowest fares, options for holiday packages and much more. It also saves you from the hassle of entering your details over and over again.

What if I’ve forgotten my password?

All you need to do is click on the Forgot Password link and we will send you a temporary password on your registered email ID. Remember to change your password once you log in with the temporary password you receive.

How do you get assistance?

We are available 24x7 you cann contact us any time you wish or you can write to us on support@ist-travel.com

 

Flights

What is an e-ticket?

An e -ticket (electronic ticket) is a paperless ticket, which is sent to you via email. There are no physical documents involved. It ensures hassle free travel; you can travel without the fear of losing or misplacing the ticket. You just need to carry a print out of your e-ticket along with a valid photo ID while checking in for your flight.

What is the proof of confirmation of an e-ticket?

Once an e-ticket is purchased, confirmation of the booking and payment is received on the registered email ID and mobile number along with the ticket details.

Is it possible to book a multi-city trip?

Yes, you can book domestic as well as international multi-city trips on our website.

How many seats can I book in a single transaction?

A maximum of 9 seats can be booked in a single transaction. If you need to book for more than 9 travelers you will have to go through the entire booking process again for the additional travelers.

How should I re-confirm or verify my flight reservation/booking?

To verify or re-confirm that your reservation/booking, you can contact the airline directly or or write to us.

Where can I find the fare rules?

The fare rules are available online while you make the booking; alternatively you can also call our support team for the same.

What documents are termed as valid and are required for your travel?

While travelling the following documents will be required:
International Travel

  • Copy of the e-ticket.
  • Passport and valid Visa in case of foreign trips.

Domestic Travel

  • Government issued valid photo identification like passport,
  • Foreign nationals have to hold a valid passport.

 

Can I do a name change if I made a mistake while booking?

Most of the Airlines do not accept name change requests. Some of them who do, charge a penalty for the same. You can write to us .

What if I want to change my travel plan?

Rescheduling is permitted however on payment of amendment fees which differ from airline to airline.

How do I cancel my ticket?

Cancellations can be done online; however, to confirm the same, you need to write to us  from a registered email id. Below are the steps to cancel online:

  • Sign in to your account
  • Select the upcoming trip you wish to cancel
  • Select the passenger/s and sector/s you wish to cancel and click on submit
  • The system calculates your approximate refund amount. Accept and click on ‘Submit’.
    Note that we only accept online cancellation requests or those received via email from your registered email ID.

What are good to know rules?

Some very important information that every passenger should know are:

  • Any domestic schedule change should be made at least 48 hours prior to the departure time.
  • Please verify the name of the passenger thoroughly; nicknames or alias should not be used as name changes are not permitted.
  • For international travel the name on the reservation should match perfectly as per the passenger’s passport.

What if the flight has been cancelled directly by the airline? Am I eligible for a refund?

Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment.

Are there any service charges?

Yes, we do levy a nominal fee for cancellation and amendments please have a look to our Term& Condition

What is the latest time frame till which I can cancel my flight and what is the amount I am eligible for?

You need to cancel your flight not less than 48hrs prior to departure. Cancellation charges are applicable as per the respective airline’s fare rules. In case the cancellation is within 48hrs you will have to contact the airline directly. The amount of the refund however depends on the fare rules, also note that in case of non-refundable fares there will not be any refund due.

When will I get my refund?

Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your banks policy.